Effective September 11, 2026
These Terms of Use ("Terms") constitute a legally binding agreement between Familya Connect Private Limited, a company incorporated under the laws of India, having its principal office at Unit No. III, 3rd Floor, Tower IV, Techscape Infopark, Kusumagiri, Kakkanad, Kochi – 682 042, India ("FamilyaConnect", "Company", "we", "us" or "our"), and any person who accesses or uses the Platform ("User", "you" or "your").
The Platform may provide access to Teerth Purohits, Pandits, ritual and related information and services, booking facilities, payment and refund functionality, reviews, feedback and other digital services made available by FamilyaConnect from time to time.
By accessing, registering on, or using the Platform, you acknowledge that you have read, understood and agreed to be bound by these Terms, our Privacy Policy and other policies or guidelines made available on the Platform.
If you do not agree with these Terms, you must not access or use the Platform.
For the purposes of these Terms:
"Platform" means the websites, web applications, mobile applications, portals, microsites, digital interfaces, systems and related services operated or made available by FamilyaConnect.
"Heritage Guide" means a person, Pandit, Priest, Teerth Purohit, Service provider, or other authorised service provider whose profile or microsite is made available through the Platform.
"Services" means ritual services, heritage-related services, bookings, consultations, experiences, ceremonies and other services made available through the Platform.
"User Content" means information, registration details, photographs, reviews, ratings, comments, profile information, documents or other content submitted, uploaded or published by a User.
"Booking" means a request or confirmed reservation made through the Platform for a Service.
2.1 You must have the legal capacity to enter into a binding contract under applicable law to use the Platform.
2.2 Where the Platform permits registration, you agree to provide information that is accurate, complete and current and to update such information whenever necessary.
2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities undertaken through your account.
2.4 You must immediately notify FamilyaConnect if you become aware of any unauthorised access, misuse or security breach involving your account.
2.5 FamilyaConnect may refuse registration, suspend or terminate an account, or restrict access where it reasonably believes that information supplied is inaccurate, fraudulent, misleading or in violation of these Terms.
3.1 FamilyaConnect provides a technology platform named Purvaj.com, which is intended to facilitate discovery, communication, booking, payment, feedback and related interactions between Users and Heritage Guides or other service providers.
3.2 The Purvaj.com Platform may provide individual microsites or profiles for Heritage Guides, Teerth Purohits, Pandits including information concerning their services, availability, reviews, prices and other details.
3.3 The Purvaj.com Platform may also provide booking and ritual-service functionality, including multiple-ritual bookings, bookings made on behalf of another person, booking status tracking and related service information.
3.4 FamilyaConnect is primarily a technology and platform service provider. Unless expressly stated otherwise, FamilyaConnect does not itself perform, conduct, supervise or guarantee any ritual, religious ceremony, heritage service or other service offered by a Heritage Guide, Teerth Purohits, Pandits or third-party service provider.
3.5 Information relating to any Service, pricing, availability or other offering may be provided by the relevant Heritage Guide, Teerth Purohits, Pandits or service provider. FamilyaConnect does not warrant that all such information will always be complete, accurate, current or error-free.
4.1 Heritage Guides and other service providers are independent persons or entities and are responsible for the services they offer through the Platform.
4.2 FamilyaConnect does not represent or warrant that any Heritage Guide is suitable for a particular User, religious requirement, ceremony, tradition or purpose.
4.3 Users should independently consider the information available on the relevant Heritage Guide profile or microsite before making a Booking.
4.4 Any dispute concerning the quality, manner, timing, price, performance or outcome of a Service should, where appropriate, first be addressed with the concerned Heritage Guide or service provider. FamilyaConnect does not assume any responsibility for the underlying service.
4.5 FamilyaConnect reserves the right to moderate, suspend, remove or restrict a Heritage Guide profile or Service where it considers such action reasonably necessary for legal, security, quality-control, operational or platform-integrity reasons.
5.1 Users may make Bookings through the Platform in accordance with the applicable booking process.
5.2 A Booking may require the User to provide information concerning the person for whom the Service is being booked, including where the Platform permits a User to book on behalf of another person.
5.3 You represent that you are authorised to provide information concerning another person where you make a Booking on that person's behalf.
5.4 Booking information, including the selected Service, applicable date, price, add-ons, taxes or other applicable charges, will be displayed to the extent supported by the Platform.
5.5 The Platform may maintain separate booking, ritual and payment status records and may update such status in accordance with the applicable workflow.
5.6 FamilyaConnect does not guarantee that a Service will remain available until payment or confirmation is completed.
5.7 Users must verify the details of a Booking before completing payment. Once a Booking is confirmed, cancellation, modification and refund rights shall be governed by the applicable cancellation/refund terms displayed on the Platform or otherwise communicated at the time of Booking.
6.1 Prices for Services may be configured by FamilyaConnect, Heritage Guides or other authorised persons, as applicable.
6.2 The Platform may provide an order summary setting out the applicable charges before payment.
6.3 Payments may be processed through third-party payment service providers. By initiating a payment, you agree to comply with the applicable terms of the relevant payment provider.
6.4 FamilyaConnect may implement reasonable safeguards against duplicate or erroneous payment processing. However, FamilyaConnect does not guarantee that technical errors, banking delays or third-party payment failures will never occur.
6.5 Payment status may be updated automatically or manually based on information received from relevant payment systems.
6.6 Refunds, where applicable, will be processed in accordance with the applicable refund/cancellation policy and subject to the payment provider's processing timelines.
6.7 FamilyaConnect shall not be responsible for delays caused solely by banks, payment gateways, card networks or other third-party payment systems.
7.1 Users may submit reviews, ratings and feedback regarding Heritage Guides, Services or heritage-site microsites where such functionality is available.
7.2 Reviews and feedback must be genuine, relevant, lawful and based on the User's actual experience.
7.3 You must not post defamatory, abusive, obscene, discriminatory, fraudulent, misleading or unlawful content.
7.4 FamilyaConnect may moderate, hide, remove or restrict reviews and feedback that violate these Terms or applicable law.
7.5 Heritage Guides may be permitted to respond to reviews, subject to the functionality and moderation rules of the Platform.
7.6 By submitting a review or feedback, you grant FamilyaConnect a non-exclusive, royalty-free, worldwide licence to host, reproduce, display and use such content for operating, improving and promoting the Platform, subject to applicable law and the Privacy Policy.
8.1 You retain ownership of User Content submitted by you, subject to the rights granted to FamilyaConnect under these Terms.
8.2 You represent and warrant that you have the necessary rights, permissions and consents to upload, submit or publish User Content.
8.3 You must not upload content that infringes copyright, trademark, privacy, publicity, confidentiality or other rights of any person.
8.4 All rights in the Platform, including its software, technology, design, interface, trademarks, logos, databases, compilation, content and underlying systems, belong to or are lawfully licensed to FamilyaConnect.
8.5 Except as expressly permitted under these Terms, you must not copy, reproduce, modify, distribute, reverse engineer, decompile, scrape, commercially exploit or create derivative works from the Platform or its underlying technology.
You shall not:
10.1 FamilyaConnect may collect, use, store and otherwise process personal information in connection with the operation of the Platform.
10.2 Such processing shall be governed by the Privacy Policy and applicable data protection and privacy laws.
10.3 Users are responsible for ensuring that information submitted concerning another individual is provided lawfully and, where required, with the appropriate authority, notice or consent.
10.4 The Platform may use reasonable technical and organisational measures to protect information; however, no internet-based system can be guaranteed to be completely secure.
11.1 FamilyaConnect may modify, suspend, discontinue or restrict any part of the Platform or its functionality at any time for operational, technical, security, legal or business reasons.
11.2 FamilyaConnect does not guarantee uninterrupted or error-free availability of the Platform.
11.3 Maintenance, upgrades, connectivity problems, force majeure events or third-party service failures may result in temporary unavailability.
11.4 FamilyaConnect may introduce new features, modify existing features or discontinue features without creating any obligation to maintain a particular functionality indefinitely.
12.1 FamilyaConnect may suspend or terminate an account where it reasonably believes that the User has violated these Terms, applicable law, or the integrity or security requirements of the Platform.
12.2 A User may request deletion of their account through the functionality made available by the Platform.
12.3 Where self-service account deletion is available, deletion may result in an irreversible deletion or purge of applicable account information, subject to legally required retention, pending transactions, dispute resolution requirements, fraud prevention, security, regulatory obligations and other lawful purposes.
12.4 Termination or deletion of an account shall not affect rights or obligations accrued before such termination.
To the maximum extent permitted by applicable law:
To the maximum extent permitted by law, FamilyaConnect shall not be liable for indirect, incidental, special, consequential or exemplary losses, including loss of profits, business opportunities, goodwill, data or anticipated benefits arising from or relating to the use of the Platform.
Subject to applicable law, the aggregate liability of FamilyaConnect arising out of or relating to the Platform or these Terms shall be limited to the amount actually paid by the concerned User to FamilyaConnect for the relevant Platform service during the six (6) months immediately preceding the event giving rise to the claim.
Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
You agree to indemnify and hold harmless FamilyaConnect, its directors, officers, employees, affiliates and representatives from claims, losses, liabilities, damages, costs and expenses arising from:
FamilyaConnect may update these Terms from time to time to reflect changes in the Platform, business practices, technology or applicable law.
The updated Terms will be made available through the Platform and will become effective from the date specified therein. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms, to the extent permitted by law.
These Terms shall be governed by and construed in accordance with the laws of India.
Subject to any mandatory statutory remedy or jurisdiction available to a User under applicable law, courts having jurisdiction over Kochi, Kerala shall have jurisdiction over disputes arising out of or relating to these Terms or the Platform.
Nothing in this clause shall prevent a consumer or other protected person from exercising any mandatory rights or remedies available under applicable law.
For questions, complaints, legal notices or grievances concerning the Platform, Users may contact FamilyaConnect through the contact details published on the Platform.
Familya Connect Private Limited, Unit No. III, 3rd Floor, Tower IV, Techscape Infopark, Kusumagiri, Kakkanad, Kochi – 682 042, India.
Email: helpdesk@purvaj.com
Grievance Officer: Anuroop Geetha Asokan, Email: anuroop@familyaconnect.com
19.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19.2 Failure by FamilyaConnect to enforce any provision shall not constitute a waiver of its rights.
19.3 These Terms, together with the Privacy Policy, applicable Booking/Refund Policy and other policies expressly incorporated into them, constitute the entire agreement between you and FamilyaConnect concerning your use of the Platform.
19.4 These Terms may be accepted electronically, including by clicking an acceptance checkbox, creating an account, making a Booking or otherwise using the Platform where such conduct legally constitutes acceptance.
By accessing or using the Platform, you acknowledge that you have read and agreed to these Terms of Use.